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Customer Service/Call Center  

Plan Administrator

Monday - Friday

8:30am - 6:00pm EST

Our Contact Information

10 Tower Lane

Avon, CT 06001


Tel: 1-888-588-6682
Fax: 1-860-408-7025





Credit Card payments for BCBSM coverage are no longer accepted and will not be in the future.  We apologize for the inconvenience, but this option is no longer available because your payment is not being made directly to BCBSM.  

You can make your payments by setting up EFT (electronic funds transfer) with your bank account or by mailing your payments to Benistar.

                              Benistar DSRA-BT Service Center

                              10 Tower Lane, Suite 100

                               Avon, CT  06001

Benistar Admin Services, Inc. (BASI), is a licensed national Third Party Administrator (TPA) specializing in providing plan sponsors with retiree healthcare solutions. Headquartered in Avon, CT Benistar has over 25 years of experience in working with Labor Unions, local Municipalities, State plans, School Districts, and companies of all sizes, with industry leading retiree medical, prescription drug benefits and administrative services.  These are delivered either on a stand-alone or bundled basis.

Benistar is a certified federally qualified minority owned corporation (MBE) and it is entirely owned by its employees (through an ESOP plan). Benistar is one of only a small handful of TPA’s nationally that are approved by the U.S. Department of Treasury (IRS) for the administration of the Federal Health Coverage Tax Credit program (HCTC).

Benistar cannot assist Metlife enrollees, you must call Metlife.

EFT PAYMENT INFORMATION:  The EFT enrollment information should have be included in your January insurance premium invoice from Benistar or you can call Benistar for more information on establishing automatic EFT payments. 


For any questions regarding the plans offered or other Open Enrollment matters, contact Benistar, our new plan administrator at



Member Services

Benistar Retiree Service Center toll-free call center available

Monday - Friday 8:30am - 6:00pm EST

Customer service team members fully trained in the HCTC program and Medicare products and updates to regulations

Billing & Premium Remittance

Billing and collection management

Flexible options and simplified billing statements

Eligibility Management

Benistar will coordinate all applicable eligibility and enrollment information with the carriers and provide eligibility management services


Benistar complies with HIPAA and all federal, state and local privacy and other applicable laws

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You MUST keep Benistar apprised of any address or phone number changes!  There is NO need for you to contact BCBSM, Hartford, Express Scripts or Guardian Life Insurance, Benistar will maintain the contact/billing address for these carriers. 

When should you contact Benistar?

Using a Touch Phone
When should I contact Benistar?

Benistar cannot assist you with your MetLife life and personal accident insurance coverage. You must call Metlife.


Your Insurance Advisor and Broker

Cone Retiree Healthcare Group Contact Information

Cathy Cone


   Cell Phone:  1-832-541-8842


John Cone

   Managing Partner

   Cell Phone:  1-713-446-3501


Lisa Andrews

   Managing Partner

   Cell Phone:  1-832-723-9488


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If you can not get the answers you are looking for or are not satisfied with the information your receive from our Customer Service/Call Center Group, please contact us directly.  Don't overload your board member with questions we can help you with!  Please use our information provided here to contact us before reaching out to the Board Members.  We are here for you!

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Would like to make suggestions?

Please contact us at or use the email information provided to your left.

2023 Carrier Contact Information

For any questions regarding the plans in 2023 a contact sheet is available by clicking the button below.


Thanks for submitting!

  • Any Customer Service Calls on all claims, eligibility and billing for all members

  • If you need any new enrollment, annual enrollment or age-up material or information

  • Electronic Funds Transfer (EFT) forms and set up for members wanting to enroll in this billing option

  • Questions on any medical, dental, prescription drug and vision claims

  • Need a new card

  • Need to update beneficiary information

  • Any high level question regarding any benefit plan

  • Coverage questions

  • Updates on all members information (changes to plans, changes in address, death or divorce)

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