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Customer Service/Call Center
Benistar Admin Services, Inc. (BASI), is a licensed national Third Party Administrator (TPA) specializing in providing plan sponsors with retiree healthcare solutions. Headquartered in Avon, CT Benistar has over 25 years of experience in working with Labor Unions, local Municipalities, State plans, School Districts, and companies of all sizes, with industry leading retiree medical, prescription drug benefits and administrative services. These are delivered either on a stand-alone or bundled basis.
Benistar is a certified federally qualified minority owned corporation (MBE) and it is entirely owned by its employees (through an ESOP plan). Benistar is one of only a small handful of TPA’s nationally that are approved by the U.S. Department of Treasury (IRS) for the administration of the Federal Health Coverage Tax Credit program (HCTC).
Benistar cannot assist Metlife enrollees, you must call Metlife.
Monday - Friday
8:30am - 6:00pm EST
Our Contact Information
10 Tower Lane
Avon, CT 06001
Credit Card payments for BCBSM coverage are no longer accepted and will not be in the future. We apologize for the inconvenience, but this option is no longer available because your payment is not being made directly to BCBSM.
You can make your payments by setting up EFT (electronic funds transfer) with your bank account or by mailing your payments to Benistar.
Benistar DSRA-BT Service Center
10 Tower Lane, Suite 100
Avon, CT 06001
EFT PAYMENT INFORMATION: If you have used auto payments such as EFT for your premiums in 2019, you must re-establish EFT payments for 2020 premiums with Benistar. The EFT enrollment information should have been included in your January insurance premium invoice from Benistar or you can call Benistar for more information on establishing automatic EFT payments for 2020. Autopay services such as EFT from 2019 will not carryover to 2020!
For any questions regarding the plans offered in 2020 or other Open Enrollment matters, contact Benistar, our new plan administrator at 1-888-588-6682.
Benistar Retiree Service Center toll-free call center available Monday - Friday 8:30am - 6:00pm EST
Customer service team members fully trained in the HCTC program and Medicare products and updates to regulations
Billing & Premium Remittance
Billing and collection management
Flexible options and simplified billing statements
Benistar will coordinate all applicable eligibility and enrollment information with the carriers and provide eligibility management services
Benistar complies with HIPAA and all federal, state and local privacy and other applicable laws
You MUST keep Benistar apprised of any address or phone number changes! There is NO need for you to contact BCBSM, Hartford, Express Scripts or Guardian Life Insurance, Benistar will maintain the contact/billing address for these carriers.
When should you contact Benistar?
When should I contact Benistar?
Benistar cannot assist you with your MetLife life and personal accident insurance coverage. You must call Metlife.
IS YOUR CONTACT INFORMATION UP TO DATE?
IS YOUR BENEFICIARY INFORMATION UP TO DATE?
Your Insurance Advisor and Broker
Cone Retiree Healthcare Group Contact Information
Cell Phone: 1-832-541-8842
Cell Phone: 1-713-446-3501
Cell Phone: 1-832-723-9488
If you can not get the answers you are looking for or are not satisfied with the information your receive from our Customer Service/Call Center Group, please contact us directly. Don't overload your board member with questions we can help you with! Please use our information provided here to contact us before reaching out to the Board Members. We are here for you!
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2020 Carrier Contact Information
For any questions regarding the plans in 2020, a contact sheet is available by clicking the button below.
Any Customer Service Calls on all claims, eligibility and billing for all members
If you need any new enrollment, annual enrollment or age-up material or information
Electronic Funds Transfer (EFT) forms and set up for members wanting to enroll in this billing option
Questions on any medical, dental, prescription drug and vision claims
Need a new card
Need to update beneficiary information
Any high level question regarding any benefit plan
Updates on all members information (changes to plans, changes in address, death or divorce)