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We have received notification from several DSRA Benefit Trust HCTC AMP participants that some April and/or May payments and 14095 “HCTC Reimbursement Request” forms are being returned by the USPS as “refused”. We are in communication with the HCTC Department regarding this issue. There is currently no shutdown of the HCTC processing facility, so the problem is with the USPS.
If your April and/or May HCTC AMP payment is returned this week, immediately mail the payment again to the HCTC/IRS by Friday, April 10th. If you receive a returned HCTC AMP payment but are not able to mail the payment back this week, you can overnight the payment to the same address through the USPS (FedEx and UPS are not accepted) until Thursday, April 16th to make the payment in April. If the HCTC processing facility remains open and unaffected by COVID-19 closures, you will have until May 10th to make your May HCTC AMP payment. HCTC AMP payments should be mailed to:
US Treasury – HCTC
P.O. Box 970023
St. Louis, MO 63197-0023
Internal Revenue Service
Stop 6098 AUSC
Austin, TX 78741
DSRA Benefit Trust Board of Directors
TeleHealth Services for Pre-65 BCBSM Medical Plan Participants during the COVID-19 Pandemic
TeleHealth Services for Post-65 Medicare Participants during the COVID-19 Pandemic
** URGENT COVID-19 Impact on HCTC AMP Enrollee Payment Process **
Due to the uncertainty of the IRS/HCTC maintaining an uninterrupted payment process for DSRA Benefit Trust HCTC AMP members during the COVID-19 pandemic, the IRS has agreed to allow our members to make their May 2020 27.5% premium payment in advance. This temporary policy will allow DSRA Benefit Trust participants to make ONE additional payment, on or before April 10, for their May 27.5% BCBSM premium. Making the additional 27.5% HCTC AMP May premium payment will ensure you will not have to pay 100% of the May BCBSM premium in the event the IRS/HCTC department or US Bank that processes the payments is restricted from entering their offices which is necessary to process the 27.5% premium payments. Below is an outline for making a second payment by April 10th. DO NOT SEND TWO PAYMENTS AT THE SAME TIME AND DO NOT SEND ONE CHECK FOR TWO PAYMENTS! THE TWO SEPARATE PAYMENTS MUST BE MADE AT LEAST 5 DAYS APART.
** 24 Hour/7 Day Nurse Help Line – TeleHealth Services for Pre-65 BCBSM Medical Plan Participants during the COVID-19 Pandemic **
The 24 Hour/7 Day Nurse Help Line (TeleHealth) is available to Pre-65 BCBSM Medical plan participants. This program continues to be available to Pre-65 BCBSM plan participants as it has been in the past however, you may not have used or needed this service before this time. The 24 Hour/7 Day Nurse Help Line phone number can be found on the back of your BCBSM Medical Card. If you have the need to speak with a trained medical expert and would prefer to talk to them over the phone, while at home, use the toll free number on the back of your BCBSM Medical Card for “24HR/7Day Nurse Help Line” to contact them. This benefit is especially helpful during the current COVID-19 pandemic.
** TeleHealth Service Information for Post-65 Medicare Participants during the COVID-19 Pandemic **
As Medicare is the primary coverage, please refer to the Medicare website for information on coverage related to coronavirus https://www.medicare.gov/medicare-coronavirus. Any services approved by Medicare are covered by the Hartford retiree health plan the same as any other illness and based on the client’s specific plan. For some coronavirus services Medicare is covering 100% and there are no deductibles or copays. TeleHealth services covered by original Medicare have been expanded. Contact your Medicare physician or facility to understand their availability to the services they provide via phone, email or teleconference. Please visit https://www.medicare.gov/medicare-coronavirus#500 for more information.
DSRA Benefit Trust Board of Directors
**HCTC AMP Enrollees Pre-Filled Payment Coupon Issue**
We have been informed by a handful of HCTC AMP enrollees that the packet of IRS form #13973 payment vouchers recently received from Benistar has information pertaining to someone other than the intended recipient. Please review your payment voucher carefully before mailing them with your payment to the IRS/HCTC. If you have received incorrect pre-filled payment vouchers from Benistar, please destroy them. If you have received the wrong payment voucher in error, beginning with the April payment, print a blank #13973 payment voucher from the IRS website https://www.irs.gov/pub/irs-pdf/f13973.pdf and complete as you have done in the past.
The DSRA Benefit Trust Board sincerely apologizes for this error and any inconvenience it may cause. Benistar has informed the Board that the Coronavirus (COVID-19) has forced many operational changes in their main office located in Connecticut. The payment voucher print and mail functions were affected and had to be handed off to a different office. Apparently, the normal verification process to ensure an accurate mailing was not followed.
** Benistar DSRA Benefit Trust Call Center Affected by COVID-19**
The Benistar Retiree Service Center located in Avon, Connecticut has been affected by a statewide mandatory shutdown of non-essential businesses. Benistar employees, including Call Center operators, have been provided laptop computers for remote access to the Benistar database of customer information. The Call Center has established a call forwarding protocol which will allow the Call Center to remain in operation. You may experience longer hold times when calling. Thank you for your understanding during this unusual time.Benefit Trust Board of Directors
The DSRA Benefit Trust Board along with Cone Retiree Healthcare Group and Benistar Retiree Services are in contact with insurance providers regarding COVID-19. The Hartford has not issued an update at this time. To stay up to date, follow the links below for the latest information regarding your insurance benefits and health and safety tips during the Coronavirus Pandemic.
Please follow the recommendations of the Center for Disease Control to stay safe during this trying time. We will continue to monitor updates from DSRA Benefit Trust insurance providers and Federal Government Agencies to bring you additional information.
DSRA-Benefit Trust Board of Directors
**NEW DENTAL OPTION** Effective May 1, 2020 DSRA-BT and BCBS of Michigan will offer 2 Dental Plan Options to choose from for Pre-65 Stand-alone, Post-65 Stand-alone and Post-65 Hartford participants.